Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Notice explains our data practices for our data analytics platform and website.

Information We Collect

Data You Provide Directly

• Account Information: Name, email address, password, and profile details
• Analytics Data: Datasets, files, and data you upload for analysis
• Communication Data: Messages through contact forms or support tickets
• Payment Information: Billing details processed securely through third-party processors

Data We Collect Automatically

• Usage Analytics: How you interact with our platform and features
• Technical Information: IP address, browser type, device information
• Performance Data: Error logs, loading times, and system metrics
• Cookies and Tracking: Information collected through cookies

Data from Third Parties

• Integration Data: Information from connected services and APIs
• Authentication Data: Profile information from social login providers

How We Use Your Information

Core Service Delivery

• Provide, operate, and maintain our data analytics platform
• Process and analyze your datasets according to your instructions
• Generate visualizations, reports, and insights from your data

Account Management

• Create and manage your user account
• Authenticate your identity and secure your account
• Process payments and manage billing
• Provide customer support and respond to inquiries

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics on service performance

Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication options for account access
• Regular security audits and penetration testing
• SOC 2 Type II compliance for security controls

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and download your personal information
• Correct inaccurate or incomplete personal information
• Delete your account and associated personal data
• Object to certain types of data processing
• Opt out of marketing communications

Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while active and 90 days after deletion
• Uploaded Analytics Data: Retained per your settings
• Usage Logs: Retained for up to 2 years
• Financial Records: Retained as required by law

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will delete it promptly.

Contact Us

If you have questions about this Privacy Notice, please contact us: